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The likes of Amazon and eBay will only take on counterfeiters if forced to do so

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At the beginning of March, the owner of a small US business accused online retail behemoth Amazon of profiting from the sale of cheap Chinese counterfeits. In a blog post on his company’s website, Elevation Lab founder Casey Hopkins, whose firm makes an under-desk mount for headphones, called out Amazon for failing to do enough to prevent inferior-quality knock-offs being listed for sale on its platform. Hopkins outlined how an anonymous manufacturer in China was able to reverse engineer his under-desk headphone mount and offer it for sale on Amazon at a reduced price, depriving his company of sales, and resulting in buyers receiving substandard products. Amazon moved against the offending seller after Hopkins’ blog post was picked up by a number of technology websites, removing its listings from its platform. The Jeff Bezos-owned firm also issued a platitude-laden statement talking up its efforts to crack down on fraudsters using its marketplace.

Whether or not the seller that faked Hopkins’ product would have been dealt with in this manner if his post had not attracted media attention is debatable, but what is clear is that sales platforms such as Amazon, eBay and Walmart simply are not doing enough to prevent counterfeit goods being listed on their websites. The week before Hopkins posted his blog, a US government report warned that an increasing number of counterfeit goods are being offered for sale on ecommerce platforms. The study, published by the Government Accountability Office (GAO), noted how the growth of ecommerce had created a new and increasing threat to intellectual property rights holders, and had made it much more difficult for consumers to determine whether or not the goods they buy are genuine.

Warning that cheap counterfeit products offered for sale on ecommerce platforms are endangering legitimate manufacturers and the wider US economy, not to mention posing a significant threat to the health and safety of consumers, the GAO recommended a review of its efforts to enhance intellectual property rights enforcement, and increased cooperation between its officials and the private sector. Commenting on the contents of the report, Beverly Baskin, CEO of the US Council of Better Business Bureaus, said: “If marketplace leaders struggle to keep out counterfeit products, and if consumers cannot rely on those leading companies to protect them from counterfeits, we have a serious problem that can undermine consumer confidence in the entire retail market.”

Bizarrely, the GAO’s recommendations omitted any mention of the enhanced role ecommerce platforms themselves could play in keeping counterfeiters off their websites. Technology giants have proved very adept at reacting quickly to any threat that might impact their bottom lines, but are typically less responsive if a problem does not directly affect them financially. In much the same way that social media companies are slow to remove illegal content from their platforms, the likes of Amazon, Walmart and eBay appear reluctant to invest serious resources into ridding their networks of counterfeit products. Not only is it not profitable for them to do so, in most cases they actually make money from the sale of fake items on their websites. Generally speaking, every time a counterfeit product is sold on an ecommerce platform, its owner takes a cut of the price. As such, it simply does not make financial sense for them to make any real effort to crack down on companies and individuals that use their properties to peddle knock-offs, a situation which has resulted in them only paying lip service to doing so. While ecommerce routinely boast about their initiatives to target fraudsters, an overwhelming amount of evidence clearly shows they are not doing enough.

Sadly, it appears the only way to persuade the owners of these online marketplaces to get serious about properly policing their websites is through the drafting of new legislation that forces them to do so. Last week, the European Commission told technology firms such as Google, Facebook and Twitter that they could face fines if they fail to take down extremist material within one hour of it being reported. If lawmakers are serious about protecting intellectual property rights holders and small businesses, it would be sensible to introduce similar punishments for ecommerce firms who allow fake goods to be offered on their platforms. If Amazon, Walmart and eBay faced a substantial fine for every counterfeit listing they allowed to stay live on their websites for 24 hours, it would be likely that some of the brilliant minds they employ would quickly be put to work on developing technology that would ensure these listings are taken down as quickly as they appear.

Large internet firms have proved time and again that they care little for members of the societies they purportedly serve, be they victims of terrorist attacks that have been inspired by material spread online, or small business owners losing money to Chinese counterfeiters who are able to sell knock-offs on ecommerce platforms with near impunity. The time has come for these companies to be held accountable for their behaviour. If they fail to take action of their own accord, they should be forced to protect members of the public and businesses from the bad actors who are currently able use their products all but freely.

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Major US hotel chains sued for failing to prevent sex trafficking in their rooms for decades

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US lawyers are suing 12 major hotel chains on behalf of women who claim the firms have profited from allowing sex trafficking and prostitution to take place in their properties.

In total, 13 women have accused hotel brands including Best Western and Hilton of failing to prevent sex trafficking from taking place in their rooms, alleging that the companies have made money from trafficked women and children being sexually exploited.

New York law firm Weitz & Luxenberg has filed litigation in a federal court in Columbus, Ohio, that brings together 13 separate lawsuits relating to hotels in a number of US cities, marking the first time the hospitality industry has faced such action.

Accusing the hotel firms of benefitting financially from the trafficking of women and children and “providing a marketplace for sex trafficking”, the suit alleges the companies have allowed sex trafficking to take place across their businesses for decades, and says it is time that they were held accountable for allowing the illicit trade to continue unchecked.

KOIN 6 News reports that one woman who claims she was forced by a pimp to sleep with as many as seven men every night is talking legal action against six hotel firms for the role they played in her abuse.

She is seeking $10 million in damages.

“Rather than taking timely and effective measures to thwart this epidemic, defendant hotels have instead chosen to ignore the open and obvious presence of sex trafficking on their properties, enjoying the profit from rooms rented for this explicit and apparent purpose,” the suit reads.

In a statement, Hilton Worldwide Holdings said: “Hilton condemns all forms of human trafficking, including for sexual exploitation. As signatories of the ECPAT [formerly End Child Prostitution and Trafficking] Code since 2011, we are fully committed, in each and every one of our markets, to protecting individuals from all forms of abuse and exploitation.”

Wyndham Hotels & Resorts said: “We condemn human trafficking in any form.”

Back in January, Marriott announced that it had provided 500,000 of its staff members with training on how to spot the signs that a guest might be a victim of human trafficking, and what they should do in the event they are faced with such a scenario.

Speaking at the time, David Rodriguez, Chief Global Human Resources Officer at Marriott International, said: “Hotels can unfortunately be unwilling venues for this unconscionable crime – and as a global hotel company that cares about human rights, we’re proud to be training hotel workers across the Marriott system to spot the signs.”

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UK charities warned to look out for social engineering spear phishing emails

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social engineering spear phishing emails

The UK’s Charity Commission has warned that scammers are impersonating charity workers via email and attempting to change employees’ bank details.

After receiving several reports of spear phishing campaigns targeting people who work at charitable organisations, the commission cautioned that fraudsters are using spoofed email addresses to pose as staff with authority to update employees’ banking information.

The fraudsters behind the social engineering scam typically write in their emails that they have changed their bank details or opened a new account.

Alan Bryce, head of development, counter fraud and cyber crime at the commission, said: “We know several charities have been targeted by this fraud and we want to ensure others are equipped to protect themselves.

“So, our message to charities is clear: read and understand our guidance on fraud, and check who’s sending an email whenever you receive a message about changes to staff bank details.”

In advice on how charities can protect themselves, the commission said organisations should review internal procedures regarding how employee details are amended and approved, and train staff not to click on links or open attachments in suspicious emails.

A report published by the commission to coincide with the UK’s Charity Fraud Awareness Week, which took place in October, revealed that over half of fraud carried out against charities is committed by perpetrators known to the organisation affected.

The study found that while over two-thirds of UK charities consider fraud to be a major risk, less than 9% offer fraud awareness training to their staff members.

More than half (58%) of charitable organisations surveyed for the study said they believe cyber crime poses a major threat to the sector.

In a separate report also published in October, the commission and the UK Fraud Advisory Panel revealed that one in every six major organisations that make up Britain’s £80 billion ($105.4 million). charity sector will be affected by cyber crime over the course of the next two years.

Twenty-two percent of charities said they believe that cyber crime is a greater risk to the sector than any other threat, with larger charities typically being more likely to appreciate the risk of cyber crime.

“This may be because larger charities generally have a greater capability to detect cyber crime,” the report concluded.

“Many small and medium sized charities are less aware of the cyber crime threat, yet are probably more at risk.”

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Hewlett Packard seizes counterfeit products worth $11 million in India as part of its global anti-fraud programme

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Hewlett Packard seizes counterfeit products

US technology giant Hewlett Packard (HP) has seized counterfeit products worth INR 80 Crores ($11.26 million) in India over the course of the past year as part of its global Anti-Counterfeiting and Fraud (ACF) programme.

Releasing information about the last 12 months of the campaign in India as part of its efforts to raise awareness of the extent of the piracy of printing supplies in the country, HP revealed that the Delhi-National Capital Region leads the nation in terms of seizure value, with confiscations worth 33.5 Crores taking place there over the past year.

Bangalore finished the year in second place with seizures of INR 22 Crores, followed by Mumbai and Chennai with 6.5 and INR 3.5 Crores, respectively.

HP worked with police across the country to carry out raids on more than 170 premises, resulting in the arrest of over 140 suspects and the seizure of completed and unfinished bogus cartridges, counterfeit packaging materials, and various sets of labels that were used during the manufacture of HP print supplies.

Noting in a statement that counterfeit print supplies can pose a significant business risk to companies that use them in the form of printer damage and associated downtime, HP said it works in close cooperation with law enforcement agencies the world over to crack down on counterfeiters that produce fake versions of its products.

Back in June, a survey commissioned by HP revealed that businesses around the world were at a greater risk of being sold fake printer supplies than ever before.

The poll, which was carried out on behalf of HP by market research firm Harris Interactive, found the availability of counterfeit printer products was being driven by an increasingly broad supplier ecosystem, a lack of certainty among buyers that their purchases were genuine, and an absence of awareness of the risks of using counterfeit goods.

The study showed that $3 billion is lost every year to counterfeit print products.

Speaking at the time, Glenn Jones, Director of HP’s ACF programme, commented: “Every one of the key market indicators we monitor show a significant increase in the risk of counterfeit print supplies.

“For companies like HP, counterfeits undermine decades of focused research and testing aimed at creating superior ink and toner, and reliable, high-quality cartridges for our customers.

“For users, fakes cause a significant increase in print failures, low page yield, poor print quality, leaks and clogs, in addition to voiding hardware warranties.”

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